Juristat patent analytics and workflow automation tools help IP professionals streamline prosecution tasks and make strategic, data-driven business decisions.
Job Description
Innovative law firms and FORTUNE 1000 companies rely on Juristat's patent analytics and workflow automation solutions to improve prosecution outcomes and streamline the most tedious tasks associated with obtaining a patent. We recently closed on a major investment from MBM Capital, and we are deploying these funds to scale our Go-To-Market organization and accelerate the development of our three product lines.
We are seeking a highly motivated individual to join our Sales organization as an Account Manager (AM).
Responsibilities
- Cultivate and close opportunities within our existing customer base
- Manage and negotiate customer renewals
- Accurately forecast and manage expansion and renewal pipeline effectively
- Manage a book of business with up to 100 accounts
- Create strong rapport with customers within the book of business
- Work closely with the assigned Customer Success Manager to ensure the customer is achieving their desired outcomes
- Lead quarterly business reviews alongside the Customer Success Manager
- Collaborate with the Product and Engineering teams to convey the software needs of our customers
- Increase account penetration by involving new stakeholders and teams in the customer journey
- Clearly demonstrate our ongoing value proposition and adoption progress to key executive decision makers
- Become an expert in our product and in the patent process as a whole
- Perform limited travel to conferences and on-site customer visits
- Consistently meet and/or exceed quota
Requirements
- 2+ years in B2B SaaS Account Management (managing customer growth and renewals)
- Proven track record of consistent quota attainment
- Experience working with Executive level contacts in mid-market or enterprise accounts
- Ability to turn your customers into raving fans and deliver an excellent customer experience
- A self-starter who enjoys the fast pace of a high-growth startup environment
- A critical thinker who has strong attention to detail and is well-organized
- Proficient at leading technical presentations
- Strong ability to learn difficult subject matter and convey it simply to prospects
- Tech savvy with proficiency using platforms such as Salesforce.com, Hubspot, Salesloft, Excel, Powerpoint, and G-Suite
- Experience with the patent industry or selling to law firms a plus, but not required