Sales & Account Manager

Greater New York City Area Full Time

Improve Customer Experience with Real Time Call Verification Technology Mission: We create a positive customer experience through real time call verification technology. Fraudsters cost businesses time and money, and make life more difficult on real customers - whether that’s outright stealing cash or slowing down the phone call authentication process. Next Caller helps businesses fight criminals, not customers by safely passing through legitimate callers and identifying suspicious interactions. Using VeriCall, businesses have the opportunity to stop phone fraud before it starts. With our real-time RESTful API, Next Caller verifies good callers and detects spoofed calls to make your business Spoof Proof - flagging high-risk calls within milliseconds of the first ring. Based on this threat-level analysis of every call, a business can decide how to handle the customer or criminal on the other end of the line.

Job Description

The Sales and Account Manager will have an outstanding opportunity to build partnerships and provide leadership and business insight with some of the largest brands in the US. With proven understanding of both online and traditional media, this role is responsible for working with Client Partners to develop industry-specific marketing relationships. The Account Manager will own and manage an exciting portfolio of clients and focus on driving revenue growth, client education, and satisfaction.

Responsibilities

Build and manage a sales pipeline while growing successful client relationships from initial contact to point of sale
Evaluate opportunities to increase customer satisfaction, sales, and retention within a book of business
Be the voice of the customer to the product team
Help scale processes including lead generation, presentation, negotiation, and more
Work closely with Client Partner(s) to drive critical advertising initiatives through delivery on shared accounts
Help drive team strategy and knowledge sharing initiatives
Identify trends to enhance the customer support process and improve team efficiency

Requirements

BA or BS degree or equivalent experience
3-6 years of sales or client-facing experience
Passionate about the power of Next Caller for businesses and consumers
Exceptional client management, communication and presentation skills (both written & verbal) at all levels of an organization and/or at external speaker events
Experience working directly with top-tier agencies (advertising/digital/media) and/or advertisers is preferable
Strong team working skills, ability to adapt to fast-paced environment with a passion for making an impact
Prior experience at either Internet or SaaS companies (highly preferred)