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At Stella Connect, we believe a more engaged front-line team drives higher performance. Our SaaS platform leverages humanized customer feedback and real-time QA and coaching modules to do just that. Our clients like Mercedes Benz, Williams Sonoma, Warby Parker, AXA, and Walmart use that data to: - Gain visibility into performance - Improve coaching and QA - Create a higher performing support team and better customer experience - Reward agents and encourage ownership - Drive consistency across teams
Job Description
At StellaService, we help companies grow through better service. Our suite of software and data solutions include employee engagement tools, real-time customer feedback surveys, and objective performance measurement across online and in-store channels. Together, these solutions enable companies to build brand equity, increase customer advocacy and drive sales.
StellaService is seeking a Sales Director to join our team and help grow our roster of clients utilizing Stella Metrics insights. Stella Metrics is a syndicated insights product sold to C-Suite professionals, Operators, Analysts, and Marketers to help drive continual service improvements. You will be part of a fast-paced, passionate and dedicated team tasked with growing StellaService at a rapid rate. Ideal candidates will have a strong, client-facing background selling research and insights products, and a passion for building a dynamic business.
Responsibilities
- Successfully implement lead-gen campaign to create executive level contacts and meetings
- Demonstrate a strong understanding of business practices, Stella Metrics insights, and industry trends and competitors to showcase Stella's values
- Build long lasting relationships with clients and position Stella as a thought leader
- Execute on opportunities in order to exceed revenue targets
- Negotiate enterprise data contracts
- Collaborate with Client Insights to grow revenue with existing clients by identifying up-sell and cross-sell opportunities
- Manage transparent pipeline through the effective use of Salesforce
- Ability to travel up to 15%
Requirements
- 5+ years of relevant experience in research and insights sales
- Proven experience closing large deals
- Demonstrated ability to accurately forecast sales results
- Strong skill set in contract negotiations
- Experience using Salesforce.com
- Must love multi-tasking
- Must thrive in client-facing position
- Exceptional written and oral communication skills
- Self-starter and extremely detail-oriented
- Proficiency in Microsoft Excel and PowerPoint